Chromebook Help

What if my device is not working, cracked or broken?

  • Students enter a helpdesk ticket by emailing support@pthsd.zendesk.com or calling (862) 286-7069. They can use a Wyse box (library computer) or smartphone if their device is unusable.
  • A tech will be stationed in the Media Center during Block 1 each day (until we are back to full day and then we switch to block lunch). 
  • Students with open tickets are expected to report to the Media Center during Block 1.
  • The tech will handle the distribution of loaners for students in-district. The Media Specialist will no longer handle loaners.
  • Remote only students will be contacted to schedule a time for pickup/exchange  

HINT: Often you can solve minor issues by clearing your cache and restarting your computer!


Responsibilities

  • Bring your device every day. 

  • Charge your device. Replacing a broken charger is your responsibility. Chromebook chargers can be purchased through the district, please see the Media Specialists.

  • Use the technology responsibly;

    • Do not take photos, video, audio of anyone without their permission.

    • Do not post information about anyone without their permission. 

  • Download software updates.

Helpful Links

PTHSD Technology website
Google: Chromebook Help
Reset Chrome OS Browser Settings

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